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HELP CENTRE

How can we help?

Answers to the most common questions about using Sure Auto Predictor.

Getting started

What is Sure Auto Predictor?
Football predictions made by a statistical model for 30+ leagues and competitions, including the Premier League, La Liga, Serie A, Bundesliga, Ligue 1, the Saudi Pro League and CAF competitions. Every tip and its result is kept on our public track record.
Is it free?
Yes. Free tips are posted every day for everyone. Premium unlocks the stronger picks, correct scores, half-time/full-time tips, the bigger daily slips and the model's win probabilities.
How do I create an account?
Tap Sign up at the top, or use Continue with Google. You must be 18 or older. If a friend gave you a promo code, enter it while signing up to get a discount.
I forgot my password. What do I do?
Use Forgot password? on the login page. We email you a link to choose a new password. If you signed up with Google, you can also just tap Continue with Google.
Can I install the site on my phone like an app?
Yes. Open the site in Chrome (Android) or Safari (iPhone), open the browser menu and choose Add to Home screen. It then opens full-screen like an app.

Tips and predictions

How are the predictions made?
Our model estimates how many goals each team is likely to score from their recent form (recent matches count more), adjusted for home advantage and blended with Elo strength ratings. From that it works out the chance of every scoreline, and every market (1X2, goals, both teams to score...) comes from those chances. Tips are only published when both teams have enough recent results.
What does the confidence percentage mean?
It's the model's estimated chance that the tip wins. 70% means that out of many tips like it, about 7 in 10 should win, and 3 in 10 will lose. No tip is a certainty.
What do the markets mean?
  • 1X2: home win (1), draw (X) or away win (2).
  • Double chance: two of the three results, e.g. 1X = home win or draw.
  • Over/Under 1.5, 2.5, 3.5: total goals above or below that number.
  • Both teams to score: yes if each team scores at least once.
  • Half-time / Full-time: the result at half-time and at full-time, e.g. X/1.
  • Correct score: the exact final score.
When are tips posted?
Tips for the next few days are published automatically as soon as fixtures are available, and always before kickoff. See Today and Tomorrow.
What does "Locked" mean on a tip?
At kickoff every tip is locked: nobody, not even us, can change or delete it. That's why our track record can be trusted: losses stay visible.
How are results decided?
Automatically from the official result after 90 minutes plus injury time. Extra time and penalties don't count. Postponed or cancelled matches are marked void.
What is a "Value" badge?
It appears when the model's chance multiplied by the bookmaker's odds is clearly above break-even, meaning the odds look generous compared with our estimate. It's still not a guarantee.

Premium and payments

How much does Premium cost?
  • Trial: UGX 1,000 for 1 day (first purchase only)
  • Daily: UGX 5,000 for 1 day
  • Weekly: UGX 25,000 for 7 days
  • Monthly: UGX 80,000 for 30 days
Buying again before your plan ends adds the new days on top.
How do I pay with MTN Mobile Money or Airtel Money?
  1. Choose a plan on the Premium page and tap Continue to payment.
  2. Send the exact amount shown to 0795595676 (MTN) or 0706654453 (Airtel) (MTN: dial *165#, Airtel: dial *185#). Check the name shown on your phone matches Mugume Joel.
  3. Enter the transaction ID from the confirmation SMS and submit.
  4. We check it and switch Premium on, usually within 30 minutes.
I paid but Premium isn't active yet.
Mobile money payments are checked by our team, usually within 30 minutes. You can see the status under Payment history on My account. If it's been longer, email support@sureautopredictor.com with your payment reference.
Is there a trial?
Yes, first-time buyers can get a one-day Trial at a lower price, when it's listed on the Premium page.
Can I get a refund?
Premium tips are delivered immediately, so payments aren't refundable once access has started. If you were charged twice or didn't get access, contact support@sureautopredictor.com and we'll fix it.

Daily slips

What are the daily slips?
Ready-made accumulators (2, 5 and 10 odds) built from our most likely tips at real bookmaker odds. Every leg must win, so the slip shows the model's honest chance of the whole slip winning. See Slips.
How do I use a booking code?
Tap the code to copy it, open your bookmaker (SportyBet, Betway, BetPawa...), find Load booking code, paste it and the slip fills in for you.

Refer and earn

How does my promo code work?
Every account has a promo code and share link on My account. Friends who use it get 10% off Premium, and you earn 20% of every payment they make.
How do I receive my commission?
We send it to the mobile money number on your profile. Add or change it in Edit profile.

Your account

How do I get tips on Telegram?
On My account, tap Connect Telegram and press Start in our bot. Premium tips then arrive every morning while your plan is active.
How do I change my photo, email or phone number?
Open Edit profile. Tap Change photo to pick a new profile picture.
How do I delete my account?
Email support@sureautopredictor.com from the address on your account and we'll delete it.

Betting safely

Can I win every time with your tips?
No. Predictions are estimates and even strong tips lose sometimes. Only stake what you can afford to lose. Read our Responsible gambling page for tips on staying in control.

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Still need help?

Email us and include your username and, for payments, your payment reference.

support@sureautopredictor.com